Monthly Archives: May 2008

Dell m1530 grainy LCD/Display


I have never had so many things wrong with one laptop.  After lots of eye strain I decided that I needed to research why my laptop was so hard to read under dim lighting conditions.  I have had Toshiba’s and HP’s that never shared this problem.  I found several forums talking about grainy screens on the Dell XPS m1530.  I had spent a lot on the two laptops that my wife and I wanted.  I expect some quality.  These were my first Dell laptops (and could be my last).  The lcd screen is dim, grainy, and unclear!

Here is some of the most important information I compiled from all the forums:

WSXGA+ 1680×1050 Panels
LG Philips LPLF300 – Dell P/N: XK309 – Size: 15.4″ – Experience: Not Grainy
Samsung SEC3350 – Dell P/N: RW985 – Size: 15.4″ – Experience: Grainy

WSXGA/WXGA+ 1440×900 Panels
AU Optronics AUO2077 – Dell P/N: GU429 – Size: 15.4″ – Experience: Grainy
Samsung SEC3157 – Dell P/N: Unknown – Size: 15.4″ – Experience: Some Grain
LG Philips LPLDF00 – Dell P/N: XP059 – Size: 15.4″ – Experience: Not Grainy

Samsung SEC4457 – Dell P/N: Unknown – Size: 14.1″ – Experience: Grainy

WXGA 1280×800 Panels
AU Optronics (Model Unknown) – Dell P/N: UX303 – Size: 14.1″ – Experience: Unknown
LG Philips LPL0000 – Dell P/N: WR362 – Size: 14.1″ – Experience: Not Grainy

Don’t wait on the screen.  Get it replaced.  My dell is barely 3 months old and I have already had the motherboard replaced and a new CPU.  The laptop looks good; but, it feels flimsy.  I wouldn’t recommend it anymore.

Some pictures of the differences:


Here is the transcript from the online chat I had with tech support.  I only included the important parts:

Session Started with Agent (Dell Rep 1)
Agent (Dell Rep 1): “Thank you for contacting Dell XPS Premium Support. My name is ….  and my rep ID number is XXXXXXX. How may I help you today?”
ThreadAbort: “Hello, my laptop screen is grainy and hurts my eyes.”
ThreadAbort: “There is something wrong with it.”
Session Started with Agent (Dell Rep 2)
Agent (Dell Rep 2): “Hello and welcome to the Dell XPS experience. My name is …. . How may I assist you today?”
ThreadAbort: “Hello, my laptop screen is grainy and hurts my eyes.”
Agent (Dell Rep 2): “I’m sorry that you have this issue, please don’t worry I’ll try my best to help you resolve this.”
ThreadAbort: “Ok”
Agent (Dell Rep 2): “Please allow me 2 to 3 minutes to pull up your account information. In the meantime, may I have the phone number(s) to reach you incase of a follow-up?”
ThreadAbort: “1-XXX-XXX-XXXX”
Agent (Dell Rep 2): “Thank you.”
Agent (Dell Rep 2): “Thank you for staying connected.”
Agent (Dell Rep 2): “As I can see from the records, you need assistance with the XPS 1530 with an operating system as Windows Vista Ultimate. Am I correct?”
ThreadAbort: “yes”
Agent (Dell Rep 2): “Since when are you facing this issue”
ThreadAbort: “since I got this laptop. It is hurting my eyes more and more. I thought I could live with it. But, now it just bothers me too much.”
Agent (Dell Rep 2): “Is the issue with the same system we are chatting on?”
ThreadAbort: “yes. I have it hooked to an external monitor”
Agent (Dell Rep 2): “Okay.”
Agent (Dell Rep 2): “I can connect to your computer remotely, with your permission and check with a few settings on it.”
ThreadAbort: “ok. if you like. But, I am a computer expert and know that this LCD is grainy and of poor quality.”
ThreadAbort: “it looks fantastic on my external monitor”
ThreadAbort: “btw.”
Agent (Dell Rep 2): “I appreciate your expertise, Christopher.”
Agent (Dell Rep 2): “Did you try to update the BIOS and checked if that made any difference?”
ThreadAbort: “yes, I am running A08. The latest”
Agent (Dell Rep 2): “Okay.”
Agent (Dell Rep 2): “Christopher, please give me a minute here while I check with my supervisor if I can replace the LCD for you.”
ThreadAbort: “thanks …”
Agent (Dell Rep 2): “You are welcome, Christopher.”
Agent (Dell Rep 2): “Thank you for your patience, Christopher.”
Agent (Dell Rep 2): “I have managed to take my supervisor’s approval and I will go ahead and replace the LCD for you.”
ThreadAbort: “thank you. That would be very helpful!”
Agent (Dell Rep 2): “My pleasure!”
Agent (Dell Rep 2): “I will go-ahead and create a dispatch. Would you please verify the shipping address?”
ThreadAbort: …
Agent (Dell Rep 2): “Thank you.”
Agent (Dell Rep 2): “Could you please give me 2-3 minutes while I create a dispatch for the part? I will give you the details after that.”
ThreadAbort: “sure. Thanks.”
Agent (Dell Rep 2): “You are welcome,”
Agent (Dell Rep 2): “Christopher, I can send you a service technician to replace the LCD. is that okay?”
ThreadAbort: “sure. I can do it myself. But, a service tech is fine too. :)
Agent (Dell Rep 2): “All right. I will send a service technician :)
ThreadAbort: “sounds good.”
Agent (Dell Rep 2): “Thank you for your patience.”
Agent (Dell Rep 2): “I have created the dispatch. Please make a note of your dispatch number. The dispatch number # is XXXXXXX.”
ThreadAbort: “ok. Got it.”
Agent (Dell Rep 2): “The service technician will come down to your place to replace the part within 3-5 business days.”
Agent (Dell Rep 2): “Christopher, the service technician will give you a call tomorrow or day after and will set an appointment with you.”
ThreadAbort: “great. Thanks …!”
Agent (Dell Rep 2): “My pleasure.”



As you can see, my experience with the online chat mode was great.  I hate calling Dell though, I get bounced around the world.

Some more information at:

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