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Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

Saturday, November 21, 2009 7:01 PM

My Microsoft PDC Laptop suffered from dead zones on the screen after a few days.  I had a couple options.  One of them being to return the laptop.  The other one was to open it and fix it myself.  Since I am quite impatient, I decided to try and fix it.

I made a video and I put a few steps down on how I fixed the dead zones.

1. Unscrew the two little screws next to the pivot point of the screen.  They are under two rubber nubs.  They are easy to remove with a jewlers screwdriver (I highly suggest using this method).

2. Push around the screen bezel until it pops up.  Do this gently and without a lot of pressure.  It should snap up pretty easy.

3. Unscrew the 4 screws holding the touch screen together.

4. Snap up the little plastic connector on the large ribbon cable in the bottom left of the screen.  You may need to remove a piece of clear tape on it.  (The connector snaps up from the top of it.  It does not slide forward or back).

5. Gently move the screen away from the connector.  There are two little screws on the left hand of the touch screen.  Loosen them and push the metal bar on the screen up away from the connector and retighten those screws.  (This will push the connector in better when it is mounted.

6. Clean the connector with a contact cleaner.  I used tuner cleaner from radio shack.  I'm sure there are alternatives.  (You may omit this step and it could work fine.)

NOTE: When I did this, it would work for an hour.  It wasn't until I removed the black strip on the top of the connector that it started working again.  (The black strip is on the screen's connector.  Not the connector on the board!)

7. Push the connector in tight and put snap the connector back down.

8. Screw in the four screen screws.  At this point.  I booted up and tested.  That is up to you.

9. Snap back on the bezel and finish up.

Video:


Feedback

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

You're lucky - I'm from the UK, me and 2 colleagues attended the PDC. Out of the 3 1420P devices only 1 still works. The other 2 are totally dead. Acer support is basically useless :-( 12/5/2009 2:17 AM | JamesS

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

This sounds quite nasty, have been dreaming about this computer or the big brother 1820(PT or PTZ) for a while.
Any more issues?
Like how is the hinge and does the screen stay in place in laptop mode? 12/19/2009 6:24 AM | Simon

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

Cool video! Any chance of a feature walk through on this tablet? 1/1/2010 5:04 PM | Dan

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

My PDC laptop suffered the same problem. Your fix took me 5 minutes and worked perfectly. We'll see if it holds up, but even if it doesn't, it's a snap to redo. I really like this laptop; it has been pretty stable. It is not a powerhouse but it's not intended to be. Battery life is amazing and it has enough power for all of my development tools. I have tried running an all-in-one server03/MOSS/SQL virtual machine and found it usable but extremely slow. That was with 4gb of physical ram, 3gb on the virt. Acer/Microsoft were kind enough to only fill one of the sodimm slots with a 2gb (rather than 2 1gb sticks) so upgrading the ram to 4gb was extremely cheap. As for the screen staying put in laptop mode, it does up to about 45 degrees and then its weight causes it to collapse. When I had it open I didn't notice whether the hinge could be tightened to prevent this, but it's not usually a problem since I rarely need a viewing angle beyond 45 degrees. 1/4/2010 1:35 PM | Rob

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

Looks like my 1420P just died. It worked for 6 days, then 5 minutes ago the screen went all snowy it made a weird electrical "peeww" sound and shut off. Now when I try to turn it on, the status lights and fan turns on for about 8 seconds and immediately shuts back off again. 1/9/2010 9:42 PM | Robert Redman

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

I had the same issue with my PDC laptop right out of the box. I went the support route and had to ship it in. Acer had it for five weeks and I finally go it back on Jan 11th. Horrible tech support experience. 1/13/2010 3:21 PM | David Osborn

# re: Acer Aspire 1420P Touch Screen Problem (Dead Zones) - PDC Laptop

Awsome! I fixed it in minutes with your help. Thanks a million!
BTW my screen was dead from the start with only about a 1x1 inch square in the bottom right accepting input. 2/15/2010 3:31 PM | Matt

# Motorola droid phone

I'm interested in downloading this software. Not sure if it will work on my phone or not. 2/19/2010 1:07 AM | Frank Goebler

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